Hotel Casino

Responsible Gaming

At Hotel Casino, we are committed to promoting responsible gaming and ensuring that gambling remains a fun and entertaining activity. We recognize that for some individuals, gambling can become problematic, and we take our responsibility seriously to provide support and resources.

Our Commitment

We are dedicated to:

• Providing a safe and responsible gaming environment
• Preventing underage gambling
• Offering tools and resources for responsible gaming
• Training our staff to recognize and assist problem gamblers
• Partnering with problem gambling organizations

Age Verification

Access to our casino facilities is strictly limited to individuals who are:

• 18 years of age or older (in Netherlands and Poland)
• 21 years of age or older (where applicable by local jurisdiction)
• Valid government-issued photo identification is required for entry

Signs of Problem Gambling

Problem gambling may be indicated by one or more of the following signs:

• Spending more money or time on gambling than you can afford
• Having difficulty controlling, cutting back, or stopping gambling
• Neglecting work, family, or personal responsibilities due to gambling
• Borrowing money or selling possessions to gamble
• Feeling guilty, anxious, or depressed about gambling
• Gambling to escape problems or relieve negative feelings
• Lying to family members or others about gambling activities
• Chasing losses by continuing to gamble to win back money

Responsible Gaming Guidelines

Follow these guidelines to keep gambling fun:

• Set a Budget: Decide how much money you can afford to lose before you start
• Set Time Limits: Determine how long you'll play and stick to it
• Never Chase Losses: Accept losses as part of the game
• Don't Borrow Money: Only gamble with money you have
• Take Regular Breaks: Step away from gaming regularly
• Balance Gambling: Don't let gambling interfere with other activities
• Don't Gamble When: Upset, depressed, or under the influence of alcohol
• Understand the Games: Know the odds and rules before playing

Self-Exclusion Programs

If you feel that your gambling is becoming a problem, we offer self-exclusion programs that allow you to:

• Voluntarily exclude yourself from casino facilities
• Choose exclusion periods (6 months, 1 year, or permanent)
• Restrict access to all our casino locations
• Receive support and resources during your exclusion period

To enroll in our self-exclusion program, please contact our Responsible Gaming team or visit the casino management office at any of our properties.

Cooling-Off Periods

We offer cooling-off periods ranging from 24 hours to 30 days for guests who want a short-term break from gambling without committing to a longer exclusion.

Support and Resources

Staff Training

Our staff members are trained to:

• Recognize signs of problem gambling
• Approach and assist guests who may be experiencing difficulties
• Provide information about responsible gaming resources
• Enforce age verification and self-exclusion policies
• Create a supportive and non-judgmental environment

For Family Members

If someone you care about has a gambling problem:

• Express your concerns in a caring, non-judgmental way
• Encourage them to seek help from professional resources
• Set boundaries regarding financial matters
• Seek support for yourself through family support groups
• Remember that you cannot control another person's gambling

Contact Our Responsible Gaming Team

For more information about our responsible gaming programs or to discuss concerns:

Email: responsiblegaming@hotelcasino.com
Phone: Available at each property's front desk